Shipping
How much does shipping cost?
Shipping is free within the United States, with no minimum order required. For international orders, shipping costs will be calculated at checkout based on the destination and selected service.

How long will it take to receive my order?
Orders are processed within 1-2 business days. Delivery times vary based on location and the shipping method chosen.

Do you ship internationally?
Yes, we offer international shipping. Costs and delivery times depend on the destination country.

How can I track my order?
Once your order has shipped, you will receive an email with a tracking number to follow your shipment in real-time.

Will I have to pay taxes or duties on international orders?
Taxes and duties depend on the destination country and are the responsibility of the buyer.

Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unused, and with the original packaging.

How do I request a return?
To initiate a return, please contact us at sales@meschofficial.com before sending your package. Returns sent without prior approval will not be accepted.

Are exchanges available?
Yes, you can request an exchange for another product within 30 days of purchase, subject to availability.

Do you offer free returns?
Yes, we offer free returns within the U.S. For international returns, the customer is responsible for return shipping costs.

Can I return a personalized item?
We currently do not accept returns or exchanges on personalized items.

Orders and Payments
What currency is used on the website?
All prices are in U.S. Dollars (USD).

What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay.

Can I pay in installments?
Yes, we offer installment payments through Shop Pay and Afterpay, subject to approval at checkout.

How do I know if my order was confirmed?
You will receive an email confirmation once your order has been completed.

Can I cancel or modify my order after placing it?
Orders begin processing immediately. Please contact us as soon as possible if you need to make any changes.

Product Care

How should I care for my MESCH bag?
To extend the life of your bag, avoid prolonged exposure to the sun, moisture, and contact with liquids or oils. Clean with a soft, dry cloth.

Do MESCH bags scratch easily?
Our leather is durable but may show marks with use. We recommend storing your bag in its protective dust bag when not in use.

Customization
Can I customize my MESCH bag?
Yes, we currently offer customization options for some of our bags. Please contact us at sales@meschofficial.com for more details on available options and how to personalize your bag.

Warranty and Repairs
Do you offer a warranty on your products?
Yes, our products come with a 6-month warranty against manufacturing defects.

Do you offer repair services?
Currently, we do not offer repair services.

Gift Cards
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations.

Can I use a gift card for online purchases?
Yes, our gift cards can be used exclusively in our online store.

For more information, please contact us at sales@meschofficial.com.